Simplified Outsource Services LLC. (SOS) offers customized Inbound, Outbound and Automated Call Center Services designed specifically for the Healthcare Industry
Using compliant facilities and expert staffing we are able to help our clients capture opportunities quickly, allowing them to stay ahead of their competition.
PROVIDERS
Our goal is to connect patients with providers through proactive outreaches and post care assessments. Through proper communication we can build adherence and create good patient outcomes.
ABOUT US
For over 20 years our team has been a critical resource to Payers and Providers facing tight windows of opportunity or limited internal resources to complete critical outreach requirements and meet inbound support volume. We are experts at communicating with and assisting Medicare, Medicaid, Dual, SNP and Commercial populations
PAYERS
Providing support to Medicare, Medicaid & Dual Eligible Members has been a focal point of ours for over 10 years. Our experience and processes are designed to provide our clients with responsive, professional and compliant services.
Certifications
Our Passion is C.A.R.E.
Compassion
Accessing healthcare can be challenging and scary for some. We understand that at times our agents are speaking with members and patients who are at their lowest point and sometimes just need a friendly voice or an open ear.
Awareness
SOS is committed to designing solutions that educate members and patients on proper ways to access care, find social resources and manage any chronic or debilitating conditions.
Respect
Our belief is that every life is unique and special. Our agents bring a picture of a friend or family member to hang on their cubical wall as a reminder of who they maybe speaking with. We bring Mid-West etiquette and manners to engage with your important customers.
Engagement
Sometimes people need that extra little shove or reminder to help them seek the care that they need. SOS provides a wide range of solutions and strategies that are designed to engage your members and patients while building plan or provider loyalty long term.